Conflict Resolution Training Course
On Demand Training > Management Courses > Conflict Resolution Training Course
About Conflict Resolution
Conflict Resolution is an important skill to bring to the workplace to seek creative solutions to internal relationship issues. It can also help to prevent environments that breed negativity, stress, demotivation and general employee unrest.
About this Course
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Conflict Resolution Course Outline
Getting Started
An Introduction to Conflict Resolution
The Thomas-Kilmann Instrument
Creating an Effective Atmosphere
Creating Mutual Understanding
Focusing on Individual Needs
Getting to the Root Cause
Generating Options
Building a Solution
The Short Version of the Process
Additional Tools
Wrapping Up